Case Studies

Building an online resident application platform on Government Cloud

We digitized 42 frequently used procedures that previously required paper forms and counter visits, reducing annual in-person visits by approximately 60,000.

Challenges

• Each application procedure used a different form, and priorities for digitization were unclear.
• Handling personal information required compliance with municipal network-separation requirements.
• Implementation could not increase the operational workload of municipal staff.

Our Approach

• We classified all 398 procedures by application volume and processing effort, selecting 42 high-value procedures for the first phase.
• We designed communication paths that met three-tier network-separation requirements and agreed data-transfer methods with the relevant departments.
• Applications were imported into existing business systems, avoiding the need for staff to learn new interfaces.
• To accommodate older users, we reduced the average form to 11 input fields.

Results

"They stayed true to the design principle of not making our staff learn another set of operations." - Digital Promotion Department

Figures are measured results from the client's environment and do not guarantee equivalent outcomes elsewhere. Information reflects the project at completion.